Conversations

Agent sessions now have optional transcripts and audio recording, through both the dashboard and API.

• Open a session under Usage & Sessions to read the transcript, with the agent's response time on each turn, and play back or download the recording.
• Fetch sessions, transcripts and audio from the API, or have the transcript sent to a webhook when a call ends.
• Recording is off by default and set per agent. You choose how long records are kept, from not at all to a year.

Check it out in the platform dashboard or read the docs.